External Sender
The External Sender notice means the email that delivered this invoice came from an address that is not recognized as an internal sender or known vendor contact. This notice helps you catch invoices from unexpected or potentially fraudulent sources.
What Triggers It
This notice appears when:
- An invoice arrives via email from an address not associated with any vendor in your directory.
- The sender is not on your internal senders list (e.g., not a colleague or known contact who forwards invoices).
How to Resolve
- Review the sender's email address shown in the notice.
- Choose one of the following options:
Option A: Match to a Vendor
If you recognize the sender as a vendor contact, associate their email address with the correct vendor in your directory. Future invoices from this address will not trigger the notice.
Option B: Add to Internal Senders
If this is a colleague or known internal contact who forwards invoices to Mod AI, add their address to your internal senders list.
Option C: Dismiss
If the sender is legitimate but does not need to be permanently added to your vendor directory or internal senders list, dismiss the notice for this invoice.
External sender notices help catch potentially fraudulent invoices. Always verify unknown senders before processing the invoice.
Learn More
- Security Overview -- How Mod AI protects your AP workflow.
- Email Forwarding -- Set up automatic invoice intake via email.
- Understanding Notices -- Overview of all notice types and how they work.