Attachment Processing Failed
The Attachment Processing Failed notice means Mod AI was unable to process one of the attachments on this invoice. The file could not be read or converted, so the data from that attachment was not extracted.
What Triggers It
This notice appears when an attachment fails during processing. Common causes include:
- Corrupted files -- The file is damaged and cannot be opened.
- Password-protected PDFs -- The PDF requires a password that Mod AI does not have.
- Unsupported file formats -- The file is in a format Mod AI cannot process.
- Extremely large files -- The file exceeds the maximum size limit for processing.
How to Resolve
- Check the attachment details in the notice to see which file failed and why.
- Choose one of the following options:
Option A: Retry
Click retry to attempt processing the attachment again. This can resolve temporary issues like brief service interruptions.
Option B: Upload a New Copy
If the original file is corrupted or password-protected, obtain a clean copy from the sender and upload it manually to replace the failed attachment.
Option C: Skip
If the attachment is not needed for invoice processing (e.g., a supplementary document, cover letter, or terms and conditions), skip the failed attachment and proceed with the invoice.
Make sure PDF files are not password-protected before uploading or forwarding to Mod AI. If you receive password-protected invoices from a vendor, ask them to send unprotected versions.
Learn More
- Uploading Invoices -- Manual upload steps and supported file formats.
- Understanding Notices -- Overview of all notice types and how they work.